Shipping & Return Information

  • All orders are shipped via FedEx insured delivery and require signature upon delivery. Please note, since each item is handmade upon order, our production time is 10 business days from the date we receive your payment. Special orders will take up to 15 business days. Shipping within the United States is free.
  • If for any reason you are not happy with your purchase, you may return it within 7 calendar days after receipt in its original packaging and in unworn condition for a full refund. 
  • We DO NOT ACCEPT returns on items purchase on sale.  
  • For returns please email us at lala@lalabijou.com so we can provide you with instructions and address.
  • All shipping costs are non-refundable. Customers are responsible for return shipping cost.
  • Once the returned item is received and approved to be in original condition, the refund minus shipping cost will be made. Please allow 4 – 10 business days for the credit to reflect in your account.

Cancellation & Refunds for personalized items

When our team receives your special-order idea, we will start the design process and send you an image of the 3D graphics for your approval and or final adjustments. Upon order approval, our team starts the production process. Therefore, if you wish to cancel your order, 15% of the total order amount will be charged.

International orders

International orders will be shipped via USPS priority mail. Delivery can take up to 7-20 business days. Please note that customer is responsible for all duties and taxes. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing. Your package will be shipped to the provided shipping address. We are not responsible for the delivery as we have no control over your local post office. Lala Bijou will not be responsible for lost, stolen, delayed, or marked “delivered” shipments after delivery to the shipping carrier.

Payments

We accept all major credit cards. Full payments are due before any order is processed. We use SSL certificate to ensure all transactions are secured.

Privacy

We do not sell or share any information you supply to us with a third party. Any information we collect is to allow us to provide you with a better service to facilitate your order.

Please do not hesitate to contact us via email at design@lalabijou.com or call us at 818.919.3892 if you have any questions.DO NS